We’re excited to announce that the RCMP ‘E’ Division Headquarters site has been announced as a winner of ISSA’s Environmental Stewardship Award

This BOMA Best Platinum certified site has once again been recognized for their achievements in promoting sustainability through our service delivery activities. The team at the RCMP ‘E’ Division Headquarters site has consistently championed sustainable FM practices, and has been BOMA Best certified since 2014, initially achieving Gold and, in 2017, was upgraded to Platinum. To achieve this, our site teams have worked hard to implement a number of sustainable building practices, including:

ISSA Canada Executive Director Mike Nosko (left) presents the ISSA Canada Environmental Stewardship Award to Kingsley Fixon, Contract Manager at Bouygues Energies & Services, at ISSA Show Canada 2023
  • Certification to ISO 14001 for Environmental Management Systems
  • Green Cleaning training for custodians
  • Upgrading the air filtration system by replacing air filters with MERV 15 filters
  • Increasing waste diversion, which reached an impressive rate of 88% waste diverted from landfill for the last 12 months (May 2022 to April 2023)
  • Utilizing environmentally friendly chemicals and materials to perform cleaning and maintenance services

Our submission was scored on criteria including our ability to train, educate and implement environmental awareness amongst our staff, dedication to the overall cleanliness of the facility, excellence in health & safety, use of environmental products and chemicals and use of technology.

To view the article, click here

The frontline team celebrating the 10 year contract anniversary earlier this year.

Earlier this month, our FM team celebrated 10 years at the RCMP ‘E’ Division HQ.

The BYES team, PSPC, Project Co. and leadership came together to recognize the special occasion, enjoying a BBQ, a celebratory cake, in addition to getting creative in the photobooth.

Over the past decade, the contract has become a shining example of BYES’ services in Canada; the contract has attained multiple awards, established a dedicated and talented team and demonstrates a culture of continual improvement. These successes include:

A large part of our success has been out unwavering commitment to sustainability on site; since the start of the contract we have consistently met the requirements of BOMA Best Platinum, partly in thanks to our ability to engage with the site team on the subjects of sustainability. Last year, we were also awarded BOMA BC’s Earth Award, and were progressed to the national category.

Thanks to the engaged team on site for achieving this significant milestone. Their unwavering commitment to service excellence and relentless efforts in providing consistent and dependable services are truly commendable.

The BOMA Earth award, which recognizes best-in-class sustainability efforts, named the RCMP Site this year’s winner

We’re delighted to announce that the RCMP ‘E’ Division Headquarters site has been named this year’s winner of the BOMA Earth Award. Over the last 10 years, the BOMA Best platinum certified site has demonstrated an exemplary approach to sustainable FM management, including effective building user engagement, carefully considered equipment replacement, and industry leading diversion rates.

BOMA said “You and your team should be particularly proud as your property can be seen as a leader in the industry for demonstrating innovation, and excellent practices for energy management, indoor air quality, recycling, tenant awareness programs, and health and safety.”

Congratulations to the Bouygues team and everyone else working hard on a daily basis to support them; your dedication has contributed toward this success!

On this day, take time to recognize your maintenance technicians, cleaners, security guards, procurement professionals, health & safety mangers and groundskeepers (to name a few) that work hard to ensure the functionality, safety and efficiency of the built environment.

This year’s International Women’s Day theme is #breakthebias, a theme that focuses on bringing awareness to negative stereotypes that prevent gender equality, and bringing attention to the actions we can all take to combat them.

In the next few posts we’re pleased to introduce you to our team members that help to #breakthebias in FM.

We spoke with Elaine Gomez, CFM, P3 Services Manager. A dedicated leader and recent Certified Facility Manager (IFMA). We asked Elaine how she can #breakthebias, she said “By calling out gender biases in the workplace and letting them know its NOT OK.” Elaine also reminded us of the importance of leading the next generation by being a role model in the industry, her full quote included in the post below.

Featured: Jacky, Assistant Facility Manager

In the latest installment of “Spotlight On”, we spoke to Assistant Facility Manager, Jacky Lau. Jacky told us about the beginning of his FM career in Hong Kong, and what it’s like to be part of a fast growing FM team with Bouygues in Eastern Canada.

What do you do?

I am Jacky, an Assistant Facility Manager primarily based in Toronto. I am currently an operational lead for multiple service contracts in the GTA region, for both hard FM and soft FM.

On a daily basis, I liaise with clients to ensure that the services we are providing to their portfolios are excellent. I work with both in-house team members and outsourced contractors to ensure that client expectations and requirements are met.

What led you to your current role?

I’ve always worked in the FM industry, and started my career in Hong Kong as a graduate trainee in the FM department, for one of the world’s largest charitable organizations.

Back in late 2020, I was hired as Facility Administrator to support the business in the GTA with Bouygues.

Following the growth of our operational activities in the GTA, I was promoted from Facilities Administrator to Assistant Facility Manager, which included taking more responsibility for operational activities.

What do you enjoy about your role and working for Bouygues?

One of the most interesting, yet challenging, aspects of working for Bouygues would be the expanding pipeline in Ontario; I am always engaged in managing the full life cycle of the project, from planning to implementation.

In Ontario, the expansion of our business has led to more exposure of different industries, and the opportunities to work with various stakeholders.

From the bidding process, we have had the opportunity to start projects from scratch by working alongside the client to understand their needs, which ultimately allows us to provide excellent services during the operational phase.

What is the most important aspect of FM?

We always say FM is all about people, process, place and technology. As the operational lead of different projects, it is important to embrace changes from all of these perspectives and recognize any opportunities in enhancing operational efficiency and effectiveness.

It’s also important to demonstrate to the clients that we are their business partner who work alongside with them and put ourselves into their shoes, add value and bring operational efficiencies to the contract.

Do you have anything else you’d like to share?

I am thankful to work alongside with Kingsley Fixon (Contracts Manager) and Matthieu Dannoot (Regional Operations Director) who are really experienced in the industry and the company. They have always guided me whenever I have faced the obstacles. Our team dynamic continues to develop, and has made us as a strong team in providing operational excellence to the client.

We spoke to Matthieu Dannoot, Jacky’s Manager, who told us what it’s like to have Jacky on the team:

Matthieu Dannoot, Regional Operations Director

“Since joining in November 2020, Jacky has quickly become instrumental in supporting the development of our activities in Ontario with both public sector and private sector clients.

Jacky now manages a portfolio of data centres in the GTA and is one of our key mobilization resources for our next addition (Toronto and Region Conservation Authority (TRCA) headquarters) which commences services in 2022).

Jacky’s consistent positive attitude, organization and calm demeanor has made a big impact on the FM activities, this side of the country, especially when dealing with prestigious clients and time sensitive deadlines.”

“Spotlight On” is a series that introduces our key team members of Bouygues E&S Canada, for previous features, take a look at our news section.

Bouygues Energies & Services Canada and Plan Group Energy are working with Community Living to help provide a safe and clean office space in Kincardine!

Beginning in October Bouygues Energies & Services Canada has been providing office cleaning at Plan Group Energy’s office in Kincardine. 

BYES Canada Contracts Manager Kingsley Fixon says “the BYES team are excited to partner with Plan Group Energy and Community Living Kincardine & District (CLKD) to deliver janitorial services at the Kincardine office. The pandemic has shown us that a clean office can quite literally save lives, and this opportunity to work with an established community partner such as CLKD creates a triple-win situation.

Community Living Kincardine & District has been inspiring possibilities since 1963 by offering a variety of services to support 150 infants, children, and adults living with developmental disabilities to live full and meaningful lives. Since the commencement of service at Plan Group Energy’s office, we are excited to say there has been great feedback from everyone involved. 

This partnership is a shining example of Plan Group’s and BYES We Care values: Putting safety first, collaboration, and working within communities to bring people together.

For more information on CLKD, visit: https://www.clkd.ca/get-involved   

In the latest installment of “Spotlight On”, we spoke to P3 Services Manager Elaine Gomez. Elaine told us about her journey to becoming a manager, the challenges she has faced this year, and what she is most proud of since starting with Bouygues.

Who are you and what do you do?

As a P3 Services Manager, I oversee the soft FM side of the business which includes Housekeeping, Help Desk, Administration, Food Services, and Parking. My responsibilities include delivering the soft FM services through strategic planning ensuring the provision of excellent customer service that exceeds expectations as well as maintaining a productive and trusting relationship with the clients. Working in a Public-Private Partnership (P3) environment involves a lot of contractual obligations and metrics that need to be satisfied by establishing processes, procedures, and practices to ensure risks are mitigated. In my role, I also provide support to other Bouygues departments such as Business Development.

What led you to your current role?

I spent over ten years in the hospitality industry working for different hotels in downtown Vancouver and the Airport area in Richmond, BC. I transitioned to the Healthcare industry soon after where I learned about disinfection and infection control, the difference between a hotel and a hospital clean. My move to Bouygues was driven by a personal desire to work closer to home and closer to my son’s school. I have been with Bouygues for just over four years.

What challenges have you faced this year?

The onset of COVID was a challenge for the departments that I managed which involves transitioning to the new normal and adjusting the operations to address COVID-related concerns. Twenty months after and we’re still under the realm of COVID but have gotten used to the new processes that were introduced and have adjusted as the days go by. The supply chain issue was one of the biggest challenges that our departments encountered not to mention the fear of the unknown of what COVID brings.

Elaine and colleagues during the commissioning of the RCMP Forensics Laboratory

What are you most proud of since working at Bouygues?

On a personal note, I am most proud of finally getting my CFM designation. It was something that I wanted to get a few years ago but did not have the time to work on it.

Professionally, I am proud of the team that I work with at Bouygues. The team achieved several milestones the past several years which included commissioning a new LEED gold building, maintaining BOMA Best Platinum Certification for the rest of the buildings on the campus, receiving recognition from the P3 awards for Best Operational Social Infrastructure Project in the Americas 2020 for the RCMP “E” Division Headquarters facility, and so much more.

Any career or role highlights that you want to mention?

Transitioning from a rank and file to management requires hard work, focus, and commitment. When I started in the industry my goal was to be in a management position. The transition did not take overnight but took years to accomplish with continued education and upgrading of my skills and knowledge in between.

Last year, the site team was awarded the “Best Operational Social Infrastructure Project in the Americas 2020” by P3 Bulletin.

What is the most important aspect of FM?

The most important aspect of FM to me is keeping the building safe and its occupants. Establishing processes to attain that and supporting people and their needs.

“Spotlight On” is a series that introduces our key team members of Bouygues E&S Canada, for previous features, take a look at our news section.

This November, Bouygues Energies & Services and Plan Group are combining office spaces.

Over 10 years ago, Bouygues Energies & Services began operations in Canada. A lot has changed in this time; we’ve grown and expanded as a business, including acquiring a sister company; Plan Group.

We have been looking for the right opportunity to locate the Plan and Bouygues teams under the same roof, and now we have found it! We are moving to Canada Way Business Park in Burnaby, BC and will be moving in during November 2021.

We look forward to sharing a collaborative space with our Plan Group colleagues and to welcoming you to our new home soon!

Our New Address:
4601 Canada Way, Suite 202, Burnaby, BC, V5G 4X8, effective 15th November 2021.

This month, we spoke with Jessica Gillis, Soft FM Supervisor at Niagara Falls Entertainment Centre. Jessica started as a Facility Administrator in 2018, and has held a number of positions since the beginning of her career with us.

Who are you and what do you do?

I am the Soft FM Supervisor for the Niagara Falls Entertainment Centre. I manage Security and Housekeeping on the site.

What led you to your current role?

I was hired as the Facility Administrator back in 2018 and moved on to Operations and Mobilization Specialist which and grew into the role of Soft FM Supervisor. It happened very naturally as I have always had an interest in contract law and regulated environments, which is required in a P3 contract such as this.

What challenges have you faced this year?

This year we have already faced the pandemic, and will hopefully face the challenge of opening the facility for its first show. We’re looking forward to working with Mohegan Gaming & Entertainment (MGE) and their staff, providing a first class experience for guests and artists.

What are you most proud of since working at Bouygues?

I am proud of my team, security and housekeeping. They all work very hard to get the job done. Everyone of my team members have improved and deserve all the recognition working towards opening the Niagara Falls Entertainment Centre. They constantly improve and seek to find better and more effective ways to conduct business practices. I enjoy managing a team that has an open and professional relationship where we can discuss issues and solve them together. My team has made me a better Supervisor learning together.

What is the most important aspect of FM?

The most important aspect of FM is to improve performance, lower costs and optimize customers experience. I train my team to ask questions and recognize where there is opportunity to further advance how our services are delivered.

The Niagara Falls Entertainment Centre is due to open later this year, Jessica and her team are looking forward to hosting world-class performers and taking care of guests that visit the site.